Personal Characteristics as Moderators of the Relationship Between Customer Satisfaction and Loyalty - An Empirical Analysis

DOI:	https://doi.org/10.1002/1520-6793(200101)18:1<43::AID-MAR3>3.0.CO;2-I
URL:	https://www.researchgate.net/publication/227897541...
Additional URL:	http://onlinelibrary.wiley.com/doi/10.1002/1520-67...
Document Type:	Article
Year of publication:	2001
The title of a journal, publication series:	Psychology & Marketing
Volume:	18
Issue number:	1
Page range:	43-66
Place of publication:	New York, NY
Publishing house:	Wiley
ISSN:	0742-6046 , 1520-6793
Publication language:	English
Institution:	Business School > ABWL u. Marketing I (Homburg)
Subject:	330 Economics