The Service Quality-Satisfaction Link Revisited: Exploring Asymmetries and DynamicsFalk, Tomas ; Hammerschmidt, Maik ; Schepers, Jeroen J. L.
BASE:
Falk, Tomas
;
Hammerschmidt, Maik
;
Schepers, Jeroen J. L.
Google Scholar: Falk, Tomas ; Hammerschmidt, Maik ; Schepers, Jeroen J. L.
|
![]() |
Show item |