The Service Quality-Satisfaction Link Revisited: Exploring Asymmetries and Dynamics


Falk, Tomas ; Hammerschmidt, Maik ; Schepers, Jeroen J. L.



URL: http://www.springerlink.com/content/542387406256m3...
Document Type: Article
Year of publication: 2010
The title of a journal, publication series: Journal of the Academy of Marketing Science Online
Volume: 38
Issue number: 3
Page range: 288-302
Place of publication: Heidelberg [u.a.]
Publishing house: Springer
ISSN: 1552-7824, 0092-0703
Edition: Online Ressource
Publication language: English
Institution: Business School > ABWL u. Marketing II (Bauer Em)
Subject: 330 Economics

Dieser Eintrag ist Teil der Universitätsbibliographie.




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