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Gestaltung des Beschwerdemanagements: Eine integrative Betrachtung


Homburg, Christian ; Fürst, Andreas



URL: http://dx.doi.org/10.1007/978-3-8349-8745-7_13
Document Type: Book chapter
Year of publication: 2010
Book title: Management von Kundenbeziehungen : Perspektiven - Analysen - Strategien - Instrumente; Manfred Bruhn zum 60. Geburtstag
Page range: 297-324
Publisher: Georgi, Dominik
Place of publication: Wiesbaden
Publishing house: Gabler
ISBN: 978-3-8349-1800-0 , 978-3-8349-8745-7
Publication language: German
Institution: Business School > ABWL u. Marketing I (Homburg)
Subject: 330 Economics

Dieser Eintrag ist Teil der Universitätsbibliographie.




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BASE: Homburg, Christian ; Fürst, Andreas

Google Scholar: Homburg, Christian ; Fürst, Andreas

ORCID: Homburg, Christian ORCID: 0000-0003-1607-5237 ; Fürst, Andreas

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