Operational workforce planning for check-in counters at airports


Stolletz, Raik



Document Type: Article
Year of publication: 2010
The title of a journal, publication series: Transportation Research Part E: Logistics and Transportation Review
Volume: 46
Issue number: 3
Page range: 414-425
Place of publication: Amsterdam
Publishing house: Elsevier
ISSN: 1366-5545
Publication language: English
Institution: Business School > ABWL u. Produktion (Stolletz)
Subject: 650 Management
Keywords (English): Airport operations management, Mixed integer programming, Staff scheduling, Tour scheduling
Abstract: This paper addresses operation models for workforce planning for check-in systems at airports. We characterize different tasks of the hierarchical workforce planning problem with time-dependent demand. A binary linear programming formulation is developed for the fortnightly tour scheduling problem with flexible employee contracts. This binary programming model is solved for optimality by CPLEX for real-world demand scenarios with different workforce sizes. The numerical study analyzes the impact of the degree of flexibility and economies of scale. The model formulation is extended to generate convenient tours with regard to employee preferences.

Dieser Datensatz wurde nicht während einer Tätigkeit an der Universität Mannheim veröffentlicht, dies ist eine Externe Publikation.




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