Awards at work


Neckermann, Susanne ; Cueni, Reto ; Frey, Bruno S.


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URL: https://ub-madoc.bib.uni-mannheim.de/31381
URN: urn:nbn:de:bsz:180-madoc-313814
Document Type: Working paper
Year of publication: 2012
The title of a journal, publication series: ZEW Discussion Papers
Volume: 12-004
Place of publication: Mannheim
Publication language: English
Institution: Sonstige Einrichtungen > Zentrum für Europ. Wirtschaftsforschung (ZEW)
MADOC publication series: Veröffentlichungen des ZEW (Zentrum für Europäische Wirtschaftsforschung) > ZEW Discussion Papers
Subject: 330 Economics
Classification: JEL: C23 , J33 , M52,
Subject headings (SWD): Schweiz , Preisverleihung , Leistungsanreiz , Leistungsmotivation , Event Study , Call Center , Bank
Keywords (English): Awards , motivation , non-monetary compensation , insider econometrics
Abstract: Social incentives like employee awards are widespread in the corporate sector and may be important instruments for solving agency problems. To date, we have little understanding of their effect on behavior. Unique panel data from the call center of a Fortune 500 financial services provider allow us to estimate the impact of awards on performance. Winning an award for voluntary work behaviors significantly increases subsequent core call center performance. The effect is short-lived, mainly driven by underperforming agents, and is reflected mostly in dimensions of the job that are hard to observe. We discuss various theories that could explain the effect.

Das Dokument wird vom Publikationsserver der Universitätsbibliothek Mannheim bereitgestellt.




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