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Co-Creation in Business Service Lifecycle Management
Krug, Simone
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Korthaus, Axel
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Field, Erwin
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Leyer, Michael
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URL:
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http://aisel.aisnet.org/acis2010/27/
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Document Type:
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Conference or workshop publication
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Year of publication:
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2010
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Book title:
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Proceedings of the 21st Australasian Conference on Information Systems (ACIS 2010)
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Page range:
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Paper 27
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Date of the conference:
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1-3 Dec 2010
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Place of publication:
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Atlanta, Ga.
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Publishing house:
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AISeL
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Publication language:
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English
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Institution:
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Business School > Wirtschaftsinformatik III (Schader -2015)
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Subject:
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004 Computer science, internet
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Keywords (English):
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Co-creation, service lifecycle, service engineering, Business Service Management
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Abstract:
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Co-creation between customers and providers has recently gained more attention by business service providers as a promising endeavour. The different perspectives of co-creation - innovation, sourcing and marketing - are well deployed. From a provider’s point of view, the question of how to manage business services with respect to co-creation is vitally important. However, service engineering and service lifecycle management typically take a mostly internal, closed-loop approach, although a logical implication of acknowledging the value co-creation perspective on “service” would be to leverage customer and other stakeholder competences to the full extent. This paper aims at reconciling the perspectives of co-creation and makes a contribution by analysing where and how co-creation can be effectively utilised throughout the various stages of a generic business service lifecycle. The result will be a framework guiding companies in using co-creation when managing their business services.
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Additional information:
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Online Ressource
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 | Dieser Eintrag ist Teil der Universitätsbibliographie. |
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