A Rolling Planning Horizon Heuristic for Scheduling Agents with Different Qualifications


Stolletz, Raik ; Zamorano de Acha, Emilio


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URL: https://ub-madoc.bib.uni-mannheim.de/35854
Additional URL: http://dx.doi.org/10.2139/ssrn.2401045
URN: urn:nbn:de:bsz:180-madoc-358541
Document Type: Working paper
Year of publication: 2013
Place of publication: Rochester, NY
Publication language: English
Institution: Business School > ABWL u. Produktion (Stolletz)
Subject: 650 Management
Keywords (English): airport operations management , multiskilled workforce , tour scheduling , check-in counters
Abstract: This paper presents an optimization model for the tour scheduling problem for agents with multiple skills and flexible contracts in check-in counters at airports. The objective is to minimize the total assignment costs subject to demand fulfillment and labor regulations. In order to solve this problem we develop a rolling planning horizon-based heuristic. Our heuristic is robust and provides near-optimal schedules within reasonable computation time for real-world cases, although the parameter selection is important to its performance. In addition, we discuss the impact of the skill distribution on the scheduling costs for several instances.

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