See no devil, hear no evil, speak no evil : a study of defensive organizational behavior towards customer

DOI:	https://doi.org/10.1007/s11747-006-0009-x
URL:	https://link.springer.com/article/10.1007%2Fs11747...
Document Type:	Article
Year of publication:	2007
The title of a journal, publication series:	Journal of the Academy of Marketing Science
Volume:	35
Issue number:	4
Page range:	523-536
Place of publication:	Dordrecht ; New York, NY
Publishing house:	Springer Science + Business Media LLC
ISSN:	0092-0703 , 1552-7824
Publication language:	English
Institution:	Business School > ABWL u. Marketing I (Homburg)
Subject:	330 Economics