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See no devil, hear no evil, speak no evil : a study of defensive organizational behavior towards customer


Homburg, Christian ; Fürst, Andreas



DOI: https://doi.org/10.1007/s11747-006-0009-x
URL: https://link.springer.com/article/10.1007%2Fs11747...
Document Type: Article
Year of publication: 2007
The title of a journal, publication series: Journal of the Academy of Marketing Science
Volume: 35
Issue number: 4
Page range: 523-536
Place of publication: Dordrecht ; New York, NY
Publishing house: Springer Science + Business Media LLC
ISSN: 0092-0703 , 1552-7824
Publication language: English
Institution: Business School > ABWL u. Marketing I (Homburg)
Subject: 330 Economics

Dieser Eintrag ist Teil der Universitätsbibliographie.




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Homburg, Christian ORCID: 0000-0003-1607-5237 ; Fürst, Andreas (2007) See no devil, hear no evil, speak no evil : a study of defensive organizational behavior towards customer. Journal of the Academy of Marketing Science Dordrecht ; New York, NY 35 4 523-536 [Article]


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ORCID: Homburg, Christian ORCID: 0000-0003-1607-5237 ; Fürst, Andreas

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