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IT ambidexterity - conceptualization at the business process level
Heckmann, Carl Simon
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Hsu, Jack Shih-Chieh
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Maedche, Alexander
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URL:
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http://aisel.aisnet.org/ecis2016_rip/64
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Document Type:
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Conference or workshop publication
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Year of publication:
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2016
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Book title:
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ECIS 2016 proceedings : Twenty-Fourth European Conference on Information Systems (ECIS) , Istanbul, Turkey, 2016
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Page range:
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Paper 64
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Conference title:
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24th European Conference on Information Systems
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Location of the conference venue:
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Istanbul, Turkey
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Date of the conference:
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12.-15.06.2016
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Place of publication:
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Atlanta, GA
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Publishing house:
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AISeL
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Publication language:
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English
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Institution:
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Außerfakultäre Einrichtungen > Institut für Enterprise Systems (InES)
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Subject:
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650 Management
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Keywords (English):
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Business Process IT Ambidexterity , Ambidexterity , Business Process Management , Business Process Performance , Survey
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Abstract:
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In todays digitized and globalized economy, companies face increasing competitive pressures and unprecedented speed of change in business conditions. Considering limited IT budgets, process owners
and IT departments need to decide how to divide their spending on efficiency-enhancing and flexibility-enhancing IT capabilities to optimally support their business processes. Turning from thinking of
efficiency and flexibility as trade-off towards ambidexterity puts focus on simultaneously pursuing efficiency through exploitative and flexibility through explorative business process IT (BPIT) capabilities.
While these capabilities have been analysed in combination at the organizational level and independently
at the business process-level, there is scarce research on the combined effects of those activities
for a particular business process. This research paper presents conceptualization and operationalization
of ambidextrous IT capabilities at the business process level. In addition, further concepts
that are relevant for analysis of BPIT ambidexterity, such as business process performance, operational
ambidexterity and business process uncertainty are adapted to the process level. Thus, we intend
to contribute to the area of business process management (BPM) and research on ambidexterity
in IS through the expansion of existing work by providing constructs and scales for further research
on these phenomena at the business process level.
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Additional information:
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Online-Ressource
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 | Dieser Eintrag ist Teil der Universitätsbibliographie. |
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