Customer response to interactional service experience - The role of interaction environment


Albrecht, Carmen-Maria ; Hattula, Stefan ; Bornemann, Torsten ; Hoyer, Wayne D.


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DOI: https://doi.org/10.1108/JOSM-07-2015-0215
URL: https://ub-madoc.bib.uni-mannheim.de/42159
Additional URL: http://www.emeraldinsight.com/doi/full/10.1108/JOS...
URN: urn:nbn:de:bsz:180-madoc-421599
Document Type: Article
Year of publication: 2016
The title of a journal, publication series: Journal of service management
Volume: 27
Issue number: 5
Page range: 704-729
Place of publication: Bingley
Publishing house: Emerald
ISSN: 1757-5818
Publication language: English
Institution: Business School > ABWL, Quantitatives Marketing (Stahl 2013-)
Subject: 330 Economics

Dieser Eintrag ist Teil der Universitätsbibliographie.

Das Dokument wird vom Publikationsserver der Universitätsbibliothek Mannheim bereitgestellt.




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