Information failures, trust violation, and customer feedback in web-enabled transactions : the role of causal transparency as a trust repair mechanism


Seeger, Anna-Maria ; Neben, Tillmann ; Heinzl, Armin



URL: http://aisel.aisnet.org/ecis2017_rp/129
Additional URL: https://aisel.aisnet.org/cgi/viewcontent.cgi?artic...
Document Type: Conference or workshop publication
Year of publication: 2017
Book title: Proceedings of the 25th European Conference on Information Systems (ECIS) : Guimarães, Portugal, June 5-10, 2017
Page range: 2017-2033
Conference title: ECIS 2017
Location of the conference venue: Guimaraes, Portugal
Date of the conference: 05.-10.06.2017
Author/Publisher of the book
(only the first ones mentioned)
:
Ramos, Isabel
Place of publication: Atlanta, GA
Publishing house: AISeL
ISBN: 978-989-20-7655-3
Publication language: English
Institution: Außerfakultäre Einrichtungen > Institut für Enterprise Systems (InES)
Business School > ABWL, Organisation u. Wirtschaftsinformatik I (Heinzl)
Subject: 330 Economics

Dieser Eintrag ist Teil der Universitätsbibliographie.




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